Question 1

Are lab-grown diamonds real diamonds?

Accepted Answer

Yes. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They are not simulants like cubic zirconia or moissanite. The only difference is their origin—one is grown in a lab, the other is mined from the earth. Even expert gemologists cannot tell the difference without specialized equipment.

Question 2

Do your diamonds come with a certificate?

Accepted Answer

Yes. Every diamond 0.50 carat and larger is accompanied by an official diamond grading report from a leading gemological institute, typically IGI (International Gemological Institute) or GIA (Gemological Institute of America). This report verifies the diamond's 4Cs: Cut, Color, Clarity, and Carat weight.

Question 3

Why are lab-grown diamonds cheaper?

Accepted Answer

Lab-grown diamonds bypass the massive costs associated with mining, shipping, and cartel-controlled supply chains. This shorter supply chain allows us to offer them at 30-50% less than mined diamonds of comparable quality.

Question 4

Do lab-grown diamonds test as real?

Accepted Answer

Yes. Because they are pure crystallized carbon, they will test as positive for diamond on any standard thermal conductivity diamond tester used by jewelers.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, Amex, Discover), PayPal, Apple Pay, and Google Pay. We also accept bank wire transfers, which are eligible for a 1.5% discount on the total order price.

Question 6

Do you offer financing?

Accepted Answer

Yes! We partner with Affirm to offer flexible monthly payment plans, with rates as low as 0% APR for qualified buyers. You can check your eligibility during checkout without affecting your credit score.

Question 7

Do you charge sales tax?

Accepted Answer

We collect sales tax on orders shipped to addresses within the United States, as required by law. The exact amount depends on your specific state and local tax rates.

Question 8

Can I change or cancel my order?

Accepted Answer

We process orders quickly. If you need to make a change, please contact us within 24 hours of placing your order. Once an item has entered the casting or setting phase, changes may incur a restocking or design fee.

Question 9

How long does shipping take?

Accepted Answer

Loose diamonds typically ship within 3-5 business days. Made-to-order engagement rings take approximately 2-3 weeks to craft and ship. Orders are shipped via FedEx Priority Overnight or 2Day Air.

Question 10

Is the shipping packaging discreet?

Accepted Answer

Yes. We ship in plain, unbranded FedEx boxes. The return address label will read 'VELUNIQ Logistics' to avoid spoiling any surprises. Inside, your jewelry is housed in our signature luxury presentation box.

Question 11

Do you ship internationally?

Accepted Answer

Yes, we ship to over 30 countries. International customers are responsible for any applicable duties, VAT, or import taxes. We recommend checking with your local customs office for an estimate of these fees.

Question 12

What is your return policy?

Accepted Answer

We offer a 30-day, no-questions-asked return policy. If you are not satisfied, you can return the item for a full refund or exchange. The item must be in original condition with the security tag attached.

Question 13

Does the warranty cover lost stones?

Accepted Answer

Our Lifetime Warranty covers manufacturing defects, including lost accent stones (under 0.05ct) if caused by a setting defect in the first year. It does not cover the loss of the center stone or damage due to wear and tear. We strongly recommend obtaining personal jewelry insurance for full coverage against loss, theft, or damage.

Question 14

How does the Lifetime Diamond Upgrade work?

Accepted Answer

You can trade in your VELUNIQ lab-grown diamond at any time for 100% credit equivalent to the original purchase price, provided the new diamond is at least 2x the price of the original.

Question 15

What if the ring doesn't fit?

Accepted Answer

Don't worry! We offer one free resizing within the first year of purchase. Simply contact us to arrange insured shipping to our studio. Note that eternity bands cannot be resized due to diamonds going all the way around.

Question 16

How do I clean my ring?

Accepted Answer

For home cleaning, soak your ring in a mixture of warm water and mild dish soap for 20-40 minutes. Gently brush with a soft toothbrush and rinse. Avoid harsh chemicals like bleach or chlorine.

Question 17

How often should I have my ring inspected?

Accepted Answer

We recommend having your ring professionally inspected and cleaned every 6 months to ensure the prongs are tight and the stone is secure. This service is free for life at VELUNIQ.

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