Privacy Policy
Last updated: March 1, 2026
VELUNIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit veluniq.com or make a purchase. By using our website, you consent to the practices described in this policy.
1. Information We Collect
Personal Information You Provide
When you create an account, place an order, or contact us, we may collect:
- Identity information: Full name, email address, phone number
- Shipping & billing addresses
- Account credentials: Username and password (passwords are encrypted and never stored in plain text)
- Order history: Products purchased, order dates, and order values
- Communication records: Messages sent through our contact form, live chat, or email
Payment Information
Payment details (credit card numbers, PayPal credentials, etc.) are processed securely by our PCI-compliant third-party payment processors (Stripe, PayPal). VELUNIQ does not store your full payment card details on our servers. We only retain the last four digits and card type for order reference purposes.
Automatically Collected Information (Browsing Data)
When you visit our website, we automatically collect:
- Device information: IP address, browser type and version, operating system
- Usage data: Pages visited, time spent on each page, click patterns
- Referral data: The website or search engine that directed you to us
- Location data: Approximate geographic location based on IP address
- Cookies and tracking technologies: See Section 4 below
2. How We Use Your Information
We use the information we collect for the following purposes:
3. Information Sharing
We share your information only with trusted third parties necessary to operate our business:
| Service Provider | Data Shared | Purpose |
|---|---|---|
| Payment Processors Stripe, PayPal | Payment details, billing address | Securely process transactions |
| Shipping Carriers FedEx, UPS, USPS | Name, shipping address, phone | Deliver orders and provide tracking |
| Analytics Providers Google Analytics | Anonymized browsing data, cookies | Understand site usage and improve experience |
| Email Service Klaviyo | Email address, name, order history | Send order updates and marketing emails |
| Legal Authorities | As required by law | Comply with legal obligations, court orders, or government requests |
We do NOT sell your personal information.
VELUNIQ has never sold and will never sell your personal data to third parties for monetary consideration. See Section 5 for your CCPA rights.
4. Cookies & Tracking Technologies
Our website uses cookies—small text files stored on your device—to enhance your experience. Here are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for site functionality (login sessions, shopping cart, checkout) | Session / 30 days |
| Analytics | Help us understand traffic patterns and page performance (Google Analytics) | Up to 2 years |
| Marketing | Deliver relevant ads and measure ad campaign effectiveness (Google Ads, Meta Pixel) | Up to 1 year |
| Preference | Remember your settings (currency, language, recently viewed products) | Up to 1 year |
How to Manage Cookies
You can control cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Edge: Settings → Cookies and site permissions
Note: Disabling essential cookies may affect site functionality, including your ability to log in or complete purchases.
Third-Party Cookies
We use Google Analytics to analyze website traffic and Google Ads / Meta Pixel for advertising. These services may place their own cookies on your device. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. We also honor the Global Privacy Control (GPC) signal in your browser.
5. Your Rights (CCPA Compliance)
Under the California Consumer Privacy Act (CCPA) and other applicable privacy laws, you have the following rights:
Right to Know
You can request details about the categories and specific pieces of personal information we have collected about you, the sources of that data, and how it is used.
Right to Delete
You can request that we delete the personal information we have collected about you, subject to certain legal exceptions (e.g., fraud prevention, legal compliance, active orders).
Right to Opt-Out of Sale
VELUNIQ does not sell your personal information. However, some sharing of data with advertising partners (Google Ads, Meta Pixel) may be considered a "sale" under certain privacy laws. You may opt out by emailing us or using the Global Privacy Control (GPC) signal in your browser.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. You will receive the same quality of service and pricing regardless of whether you exercise your rights.
How to Exercise Your Rights
To submit a request, you may:
- Email us at support@veluniq.com with the subject line "Privacy Rights Request"
- Call us at (307) 381-4782
We will verify your identity before processing your request and respond within 45 days as required by CCPA. If we need additional time, we will notify you of the extension (up to 90 days total).
5b. Your Rights (GDPR — EU/EEA Residents)
If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) provides you with additional rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure ("Right to Be Forgotten")
You can request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Right to Restrict Processing
You can request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of disputed data.
Right to Data Portability
You can request to receive your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON) and transfer it to another service.
Right to Object
You can object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
To exercise any of these rights, email us at support@veluniq.com with the subject line "GDPR Request." We will respond within 30 days as required by GDPR. If you are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority.
Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contract performance: Processing necessary to fulfill your order (payment, shipping, customer service)
- Legitimate interests: Fraud prevention, website security, analytics, and improving our services
- Consent: Marketing emails and non-essential cookies (you can withdraw consent at any time)
- Legal obligation: Tax reporting, regulatory compliance, and law enforcement requests
6. Data Security
We take the security of your personal information seriously and implement multiple layers of protection:
- SSL/TLS encryption on every page of our website (look for the padlock icon in your browser)
- PCI-DSS compliant payment processing — your card details are handled by certified payment processors (Stripe, PayPal) and never stored on our servers
- Encrypted data storage — personal information is encrypted at rest and in transit
- Access controls — employee access to customer data is restricted on a need-to-know basis with audit logging
- Regular security assessments — we perform periodic vulnerability testing of our systems
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy:
- Account data: Retained for the life of your account, plus 30 days after account deletion
- Order records: Retained for 7 years for tax and legal compliance
- Marketing data: Retained until you unsubscribe or request deletion
- Analytics data: Aggregated and anonymized after 26 months
While we implement industry-standard protections, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the fullest extent possible.
7. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@veluniq.com so we can promptly remove the data.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:
- The "Last updated" date at the top of this page will be revised
- Material changes will be communicated via email to registered customers
- A notice will be displayed on our website for 30 days following significant changes
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about how your data is handled, please contact us:
For privacy-specific requests, please include "Privacy" in the subject line of your email. We aim to respond to all inquiries within 2 business days.
Privacy Policy
VELUNIQ is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in compliance with the California Consumer Privacy Act (CCPA).
Last updated: March 1, 2026
Information We Collect
- Personal information: name, email, phone number, shipping and billing addresses
- Payment information: processed securely by Stripe and PayPal (never stored on our servers)
- Browsing data: cookies, IP address, pages visited, browser type (via Google Analytics)
- Order history: products purchased, order dates, and order values
How We Use Your Information
- Process orders and payments securely
- Send order confirmations, shipping updates, and delivery notifications
- Customer service communication and support
- Marketing emails with opt-out option (unsubscribe link in every email)
- Website improvement and analytics to enhance your shopping experience
Information Sharing
- Payment processors (Stripe, PayPal) for secure transactions
- Shipping carriers (FedEx, UPS, USPS) for delivery and tracking
- Analytics providers (Google Analytics) for site improvement
- We do NOT sell your personal information to third parties
Cookies
- Essential cookies: login sessions, shopping cart, checkout
- Analytics cookies: Google Analytics for traffic analysis
- Marketing cookies: Google Ads, Meta Pixel for ad relevance
- Manage cookies through your browser settings; we honor Global Privacy Control (GPC)
Your Rights (CCPA Compliance)
- Right to know what personal data we collect about you
- Right to request deletion of your personal data
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights
- Exercise your rights by emailing support@veluniq.com with subject "Privacy Rights Request"
- Requests processed within 45 days as required by CCPA
Your Rights (GDPR — EU/EEA Residents)
- Right of access: request a copy of your personal data
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability (CSV or JSON format)
- Right to object to processing for direct marketing
- Contact support@veluniq.com with subject "GDPR Request" — response within 30 days
Data Security
- SSL/TLS encryption on every page
- PCI-DSS compliant payment processing via Stripe and PayPal
- Data retention: account data for life of account, order records 7 years, analytics anonymized after 26 months
Children's Privacy
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, contact us at support@veluniq.com for immediate removal.
Changes to This Policy
Material changes will be communicated via email to registered customers, and a notice will be displayed on our website for 30 days. The "Last updated" date will be revised accordingly.
VELUNIQ · 30 North Gould Street, Ste R, Sheridan, WY 82801, United States · (307) 381-4782 · support@veluniq.com