Returns & Exchanges

Shop with confidence. If it's not "The One", we'll take it back. No questions asked.

30-Day Money Back Guarantee

We want you to be completely happy with your purchase. If you are not satisfied for any reason, we offer a 30-day return policy for a full refund or exchange. The 30-day period begins on the day your order is available for pickup or delivered to your shipping address.

Important: Security Tags

Items are shipped with a security tag attached. Do not remove this tag until you are certain you are keeping the item. Returns without the security tag attached or with a tampered tag will not be accepted.

Non-Refundable Items

The following items are final sale and cannot be returned:

  • Items that have been worn, resized, engraved, or altered by a jeweler other than VELUNIQ.
  • Custom designed jewelry (special requests outside our standard catalog options).
  • Ring sizing fees (if resized after purchase).
  • Engraving fees ($25 standard fee).
  • Expedited shipping fees (if you paid extra for Saturday delivery).

How to Return (Step-by-Step)

  1. Obtain RMA Code: Email support@veluniq.com or call us to request a Return Merchandise Authorization code.
  2. Package Your Return: Place all original packaging, including the ring box and the diamond grading certificate (IGI/GIA), into a shipping box.Note: A $200 replacement fee applies if the diamond certificate is missing.
  3. Double Box: For security, we require double-boxing. Place the jewelry box inside a small medium box, and place that box inside a FedEx shipping box.
  4. Label & Ship: We will provide a free, insured FedEx shipping label. Drop it off at a staffed FedEx location and obtain a receipt. Do not use a drop box.

Refund Process

Once we receive your return, our Quality Assurance team will inspect the item to confirm it is in original condition (typically within 2 business days). Once approved, refunds are processed as follows:

  • Credit/Debit Card: Refunded to the original card used for purchase. Please allow 5-7 business days for the funds to appear in your account, depending on your bank.
  • PayPal: Refunded to your PayPal account within 3-5 business days.
  • Affirm/Klarna (Buy Now, Pay Later): Your loan balance will be adjusted, and any payments made will be refunded according to the financing provider's policies.
  • Wire Transfer/Other: Refunded via check mailed to your billing address within 10-14 business days.

Note: Original shipping fees (if any were paid) are non-refundable. Refunds exclude any third-party payment processing fees that cannot be recovered.

Exchange Policy

If you would like to exchange an item, simply follow the return procedure and place a new order. For diamond upgrades, please see our Lifetime Diamond Upgrade Program.